Privacy Policy

Family Caregivers at Home (FCAH Indiana)

Effective Date: May 7, 2026

Family Caregivers at Home (“FCAH Indiana,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fcahindiana.com, contact us, enroll in services, or communicate with us via text message.

We are a Medicaid waiver provider specializing in Structured Family Caregiving and related home care services in Indiana. We comply with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA).

Information We Collect

We may collect the following types of information:

Personal Information: Name, address, email address, phone number (including mobile), date of birth, and other contact details.
Health Information: Protected Health Information (PHI) as defined under HIPAA, such as medical conditions, care needs, and service records.
Usage Data: Information about how you interact with our website and communications.
SMS / Text Message Data: Mobile phone number and consent status when you opt in to receive text messages.

How We Use Your Information

We use your information to:

Provide Structured Family Caregiving and related services.
Communicate with you about your care, appointments, updates, and reminders.
Process Medicaid billing and stipend payments.
Comply with legal and regulatory requirements (FSSA, OMPP, etc.).
Improve our services and respond to your inquiries.

SMS / Text Message Communications

When you voluntarily provide your mobile phone number and opt in to receive text messages, we collect and use that information as follows:

We send service-related messages such as appointment reminders, care updates, stipend information, and important program notifications.
Your mobile phone number and SMS opt-in consent will not be shared with any third parties or affiliates for marketing or any other purposes, except as required by law or necessary to provide the service.
Message frequency may vary.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message. You may also reply HELP for assistance.

Providing consent to receive SMS messages is optional and is not required to receive services from FCAH Indiana.

Sharing of Your Information

We do not sell your personal information. We may share your information only in these limited situations:

With your waiver care manager, Managed Care Entity (MCE), or other healthcare providers involved in your care.
With service providers who assist us (e.g., billing, coaching, or electronic records systems) under strict confidentiality agreements.
As required by law, court order, or government agencies (including Medicaid program audits).
To protect the safety of you, our staff, or others.

Your Rights (HIPAA)

You have the right to:

Access and receive a copy of your Protected Health Information.
Request corrections to inaccurate information.
Request restrictions on how we use or share your information.
Receive an accounting of certain disclosures.
Request a paper copy of this notice.

To exercise these rights, contact us using the information below.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is 100% secure.

Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect information from children.

Changes to This Privacy Policy

We may update this policy from time to time. We will post the revised policy on this page with a new effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Family Caregivers at Home Email: Info@FCAHIndiana.com

Website: www.fcahindiana.com

Phone: 317-793-2691